Early check-in and late check-out are subject to room availability and may incur an additional charge.
Frequently Asked Questions
If your question isn’t displayed in our FAQs, feel free to get in touch with our Front Desk staff even day and
night, or send us an email through our contact form (please see “Contact us” at the bottom of the page).
We’d be more than willing to assist you to make your stay as relaxing and enjoyable as possible.
General Hotel Information
Standard check-in time is at 02:00 PM and check-out at 12:00 PM. Kindly note that check-in time may be shifted to 3:00 PM during high occupancy periods.
Complimentary Wi-Fi is available throughout the hotel and in all guest rooms.
Yes. Our Front Desk can store your luggage before check-in or after check-out.
Please contact our reservations team before arrival for current pet policy details.
Charges may apply for damaged or missing hotel property. Please contact our Front Desk for details.
Breakfast inclusion depends on your booked rate. Serving hours will be confirmed at check-in.
Smoking is permitted only in designated areas.
Reservations & Cancellations
Book through our official website or contact our reservations team directly.
Cancellation terms vary by rate plan and appear in your booking confirmation.
Room Information & Amenities
Room amenities vary by category and are listed on each accommodation page.
Extra beds are subject to room type, availability, and an additional charge.
Facilities & Services
Please see our Facilities page for current services and opening hours.
Private transfers can be arranged in advance through our reservations team.
Spa
Advance booking is recommended to secure your preferred treatment time.
Please contact our Front Desk for current spa opening hours.
Café
Opening hours may vary seasonally. Please contact our Front Desk for current details.
Selected drinks and dishes may be available for takeaway.
Restaurants & Bar
Reservations are recommended, especially during weekends and holidays.
Please advise us in advance and our culinary team will assist where possible.
Meeting & Event
Yes. Our events team can assist with meetings, celebrations, and private functions.
Send your requirements through our contact form or contact the events team directly.
Location
Please contact our reservations team for directions and transfer assistance.
Please contact our Front Desk before arrival for current parking arrangements.
Offers & Vouchers
Current packages and promotions are published on our official website.
Contact reservations with your voucher details before booking.